Privacy Policy

The protection of your data is very important to us and therefore we would like to disclose to you below which data and information is accessed when using our website and our app and which services we use to further improve the functionality and operation of stapp one.

Any collection, use, storage, deletion, or other use (hereinafter “processing”) of data is solely for the purpose of providing our services. Our services have been designed with the aim of using as little personal data as possible. In this context, “personal data” (hereinafter also referred to as “data”) is understood to mean all individual information about personal or factual circumstances of an identified or identifiable natural person (so-called “data subject”).

The following statements on data protection describe which types of personal data are processed when using our website or our products, what happens to this personal data and how you can object to data processing if necessary.

1.Data owner and data protection officer

The responsible party within the meaning of the EU General Data Protection Regulation (DSGVO) is:

stAPPtronics GmbH
Frutzstrasse 4
6832 Sulz

Data protection officer is:

Peter Krimmer

If you have any questions about data protection, you can contact the data protection officer of stAPPtronics GmbH at the following e-mail address:

2. General information about data processing on this website

2.1 Usage information

All contents of our homepage are protected by copyright. We expressly permit the use of all data for private, non-commercial use. In case of duplication, the copyrights and property rights of stAPPtronics GmbH must be expressly referred to. Contents may not be changed in any way and may not be used on other Internet pages or networked computers without written permission. Any use for public or commercial purposes requires the consent of stAPPtronics GmbH. A violation of these conditions obligates to the immediate destruction of all contents. The assertion of further claims for damages remains reserved.

2.2 Data Protection

We would like to inform you that your data, in compliance with the applicable national and European data protection regulations, will be processed and used for the processing of your requests.

2.3 Internet services

Our web pages also contain cross references (LINKS) to web pages of other providers. stAPPtronics GmbH is not responsible for external content that can be accessed via such cross-references (LINKS). The foreign offer was checked for illegal contents at the first linking. Only if we determine or are informed that an offer has illegal content, this cross reference (LINK) will be removed, as far as this is technically possible and reasonable. We use cookies & session management in our websites, which facilitate the use of our online offers. Our cookies do not contain any personal information, an email address, and do not tell us who you are.

3 Warranty

The information on our Internet pages is prepared with the utmost care. stAPPtronics GmbH does not, however, assume any liability for its completeness or suitability for specific purposes. The use of the content provided on the Internet pages is at the sole risk of the user.

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”) Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

In addition to Google Analytics, our website includes other web beacons (also called “pixel tags”). A web beacon is an often-invisible electronic image, usually no larger than 1 pixel x 1 pixel, placed on a website or in an email that is used to view visitors’ online behavior on the website or when sending emails. Web beacons are provided by third parties, on this website by Facebook, to obtain information about visitor activity on our website. This makes it possible to determine from which computer, when and from which location a particular website is accessed. The information obtained from the web beacons and/or cookies is anonymous and is not associated with personal data. This information is not shared with third parties for independent use.

4 Social Media

4.1 Privacy policy for the use of LinkedIn

Our website uses functions of the social media network LinkedIn. The provider is LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA. Each time you access one of our websites that contains functions of LinkedIn, a connection to LinkedIn servers is established. LinkedIn is informed that you have visited our web pages with your IP address. If you click on the buttons of LinkedIn and are logged into your account at LinkedIn, it is possible for LinkedIn to assign your visit to our website to you and your user account. We would like to point out that we, as the provider of the pages, have no knowledge of the content of the transmitted data or its use by LinkedIn. You can find more information on this in LinkedIn’s privacy policy at:

4.2 Sendinblue

We use the services of Sendinblue (Sendinblue GmbH, Köpenicker Straße 126, 10179 Berlin, Germany) to analyze user behavior in our web store for our own advertising and market research purposes. Sendinblue also uses cookies (see above). You can find the privacy policy of Sendinblue under

4.3 Google Fonts

On our website, we use Google Fonts to display external fonts. This is a service of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, hereinafter referred to as “Google”.

Through the certification according to the EU-US Privacy Shield (“EU-US Privacy Shield”).” \t “_blank”

Google guarantees that the data protection requirements of the EU are also complied with when processing data in the USA.

To enable the display of certain fonts on our website, a connection to the Google server in the USA is established when our website is called up.

The legal basis is Art. 6 para. 1 lit. f) DSGVO. Our legitimate interest lies in the optimization and economic operation of our website.

Through the connection to Google established when calling up our internet presence, Google can determine from which website your request has been sent and to which IP address the display of the font is to be transmitted.

Google offers under:” \t “_blank

Product information: STAPPONE Physio, STAPP ONE Medical and STAPP ONE Research.

Since you are not accessing any internet services through our STAPP ONE Medical, STAPP ONE Research and STAPP ONE Physio, we do not collect any of your data or that of your clients/patients.

6 Product information: STAPP ONE Rehab

6.1 Data processing when downloading the application

When downloading the app, personal data may be transmitted to and processed by the respective app store. Further details and information on which data is processed and stored can be found in the privacy information of the respective app stores:

Google Play Store (Android):

App Store (iOS):

6.2 Data processing when using the application

6.2.1 Description and scope of data processing

When you use our app, the following data is transferred to provide the functions of the app:

  • Device Type
  • Android Version
  • Android ID

In addition to the data we process, other, (personal) data may be collected by our partners, more on this below. You can find more about this in the privacy policy of Google (” \l “intro) or App Store (

6.2.2 Purpose of data processing

Data processing is carried out for the purpose of enabling the use of the app. It is used for system security, technical administration of the network infrastructure and optimization.

6.2.3 Duration of data processing

Data processing is carried out for the purpose of enabling the use of the app. It is used for system security, technical administration of the network infrastructure and optimization.

6.2. 4 Possibility of elimination by the data subject

Personal data can be adapted both before and during use. However, we recommend this only under the explicit instruction of the attending medical staff. To delete your user account, please contact our customer support by e-mail at

6.3 Data processing of personal data

6.3.1 Description and scope of data processing

Currently, no registration or login is required to use the application. Nevertheless,

during authentication and accordingly the basic functionality of the application, the Android ID is used. During the use of the application, the following additional personal data is collected:

  • Body weight
  • Calibration data
    • Affected side
    • Prescribed maximum and minimum weight, respectively
    • Optionally changed calibration weight for the injured side
  • Therapy settings
    • Upper weight limit
    • Lower weight limit
  • Sensor sole data
  • Sole ID of used sensor soles
  • MAC address of used sensor soles
  • Firmware-version of the sensor soles

The above data is stored both in a local database and in an external European database (Azure Database for MySQL Server, v8.0, In case of a new installation of the application, already existing data is loaded from the external database, so that relevant data can still be accessed. In case of uninstalling the application on the same smartphone, the data will be preserved as all the above data will be associated with a specific device ID. None of the data listed above will be passed on to third parties by stAPPtrionics GmbH.

6.2.2 Purpose of data processing

Data processing is carried out for the purpose of enabling the use of the app. It is used for system security, technical administration of the network infrastructure and optimization.

6.2.3 Possibility of elimination by the data subject

Personal data can be adapted both before and during use. However, we recommend this only under the explicit instruction of the attending medical staff. To delete your user account, please contact our customer support by e-mail at

6.4 Contacting in the application

6.4.1 Description and scope of data processing

Through our application, it is possible to contact us via email. For this purpose, we automatically access the mail application you have chosen. During this, a subject, the addressee ( and the content of your pre-filled message (optional: include technical information) will be filled in automatically. Since this is done in  an external e-mail messaging application, the application itself does not access any data other than those mentioned above. The data provided in the contact form is only used for troubleshooting and customer support. This data is not shared with third parties.

6.4.2 Purpose of data processing

We process your data exclusively to handle your contact request.

6.4.3 Duration of data processing

All data listed above including device-specific data will be stored by stAPPtronics GmbH until revoked.

6.4.4 Possibility of elimination by the data subject

You can contact us at any time and object to further processing of your data. In this case, we can unfortunately not continue the communication with you. All personal data processed by us when contacting you will be deleted in this case, unless the deletion conflicts with legal obligations to store your data.

7 Statistics

7.1 How we try to make stapp one even better

We use analytics services as described in the sections below to understand how our app is used. We process your personal data in strict compliance with the General Data Protection Regulation (“GDPR”). We do not share personal data without explicit consent.

7.2 Facebook Analytics

Facebook Analytics for Apps is an analytics service provided by Facebook, Inc.

Facebook Analytics Privacy Policy (

7.3 Custom Facebook Audience

Facebook Custom Audience is a remarketing service from Facebook, Inc. that allows us to target our Facebook ads.

Facebook Custom Audience Privacy Policy (

7.4 Google Analytics

7.4.1 Description and scope of data processing

This website uses the “Google Analytics” service, which is provided by Google Inc. (1600 Amphitheatre Parkway Mountain View, CA 94043, USA), to analyse website usage by users. The service uses “cookies” – text files that are stored on your terminal device. The information collected by the cookies is usually sent to a Google server in the USA and stored there.

IP anonymization is used on this website. The IP address of the user is shortened within the member states of the EU and the European Economic Area. This shortening eliminates the personal reference of your IP address. As part of the agreement on the order data agreement, which the website operators have concluded with Google Inc., the latter uses the information collected to create an evaluation of website use and website activity and provides services associated with internet use.

You have the option of preventing the cookie from being stored on your device by making the appropriate settings in your browser. It is not guaranteed that you can access all features of this website without restrictions if your browser does not allow cookies.

Furthermore, you can use a browser plug-in to prevent the information collected by cookies (including your IP address) from being sent to and used by Google Inc. The following link will take you to the corresponding plugin:

Here you can find more information about data usage by Google Inc.:

The only situation in which we may have access to your personal data is if you personally choose to send us your feedback via email or submit a bug report. The personal information we receive from you in this situation is strictly limited to your name, email address, and the content of your response. In the above situation, we guarantee that your PII will only be used to contact you and improve our services. We will never use this information (e.g., your name and email address) for any other purpose, such as to market our products or to share your personal information with third parties for commercial gain.

7.4.2 Crashlytics

We use Firebase Crashlytics. This is an analytics service provided by Google LLC. (“Google”) and allows us to improve our app by statistically analysing your usage. This service specifically refers to system crashes (“Crashes”) or other error handling (“Non fatal crashes”). These are documented and analyzed by Crashlytics. In this context, no personal data is collected, nor can the collected data be assigned to a specific user.

The information collected is listed below and is anonymized by Google:

  • IP address of the user
  • Date and time of the request
  • Content of the request (specific page)
  • Access status/HTTP status code
  • Amount of data transferred in each case
  • Operating system of the user

This data is transmitted to a Google server in the USA and stored there. The evaluation of your activities on our app is transmitted to us in the form of reports. Google may disclose the collected information to third parties if required by law or if third parties process this data on behalf of Google. The Google tracking codes of our app use the function “_anonymizeIp()”, so that IP addresses are only processed in abbreviated form to exclude a possible direct personal reference to you. At and at you can find more information about the usage and privacy policies of Google Analytics.

Re-Targeting (Advertisements):

Marketing messages (ads) may be displayed on the platforms listed below if you explicitly give us your consent to share your advertising ID (IDFA, GAID) with those platforms. In addition, other users who have similar characteristics to you on these platforms may also see marketing messages on these platforms (i.e., Facebook Lookalike Audiences). As described in Sections 4.0 of this Privacy Policy, opting out is possible at any time in your privacy settings. After opting out, it may take a few days before you are removed from all audiences. List of our ad networks and ad exchanges: Admob, AdX, Facebook AN, MoPub, Amazon, Inmobi, SmartAdServer, and Criteo.

8 Cookies  and other similar data collection technologies

As described earlier in this Privacy Policy, we sometimes work with third parties to deliver ads or offers. Sometimes we or these third parties do this through a mobile “SDK.” The SDK is pre-written computer code that app developers can include in their apps to collect data and display ads. We may use this and similar technologies to deliver certain ads through mobile apps and browsers based on data associated with your mobile device, and we may work with third parties who also embed their SDKs in our Services to serve ads to third parties. If you would like to opt-out of ads tailored to you in this way on your mobile device, please follow the instructions below.

If you wish to opt-out of interest-based tracking via your mobile device, you can do so as follows via your device’s “Settings”. However, please note that the following information is for informational purposes only and Apple, Google or other device platforms may change the way their “opt-out” settings work at any time: In addition, please note that even after you disable these settings, you will continue to receive ads after you opt-out – but they may not be customized to your interests. These ads may be based, for example, on your real-time or “contextual” application usage or general location, which is derived from your IP address.

Disable Android devices

If you have an Android device and would like to disable interest-based or “cross-app” advertising, please follow these steps: Open the “Settings” app on your device -> Go to “Google” -> Select ads -> Deselect interest-based ads.

For more information on the use of cookies on our websites, please see our Cookie Policy.

To ensure the security of this website we use the plugin Wordfence from Defiant, Inc. This sets cookies in your browser and collects and stores your IP address. For more information, please see the Wordfence privacy policy (

Data Protection for Children

Our Services are directed to a general audience over the age of 13 (or over the age of 16 if you are in the EEA). We do not knowingly collect information from children under the age of 13 or 16 in the EEA. If you are not over the age of 13 (or 16 in the EEA), DO NOT DOWNLOAD OUR SERVICES.

Last Updated

This privacy policy was last modified on Mai 19, 2022.


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